I do this all the time with my flat iron, sometimes I get the same thing happen to me but I think it depends on how many times you twist the flat iron when your hair is in it. If you twist the iron too many times your hair will wrap around it tighter and tighter, then it will get stuck. Try to limit the amount of times you turn it, and keep the iron moving down as you're doing it. If you pause and keep twisting, it will most likely get stuck. Also try and keep your section of hair only between the plates, and don't let it slide out towards the end of the iron. I hope this helps a little!