are SURE the call is from DHL? heres what is says on dhl website Who is responsible for payment? The payment of Duties and Taxes are typically the responsibility of the receiver, although DHL Express does offer the opportunity for the sender to meet these costs at origin. The sender receives an invoice after shipment delivery for the Duties and Taxes that DHL Express has paid on their behalf at destination, plus a small administration fee. Payment Deferment This is a useful service offered to shipment Receivers for the use of DHL